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Training employees on how to effectively listen to customers, quickly and effectively deal with concerns, and properly communicate with important information to customers and other employees is essential in today's organizations.
Participants will become more aware of the importance of Emotional Intelligence to promote Emotional Well-Being during times of Crisis. Participants will gain an understanding of Self Awareness, Self Management, Social Awareness, and Relationship Man.
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Due to the globalization of organizations, employees today need to be able to effectively communicate with a diverse group of clients, employees, and co-workers. Participants will learn effective and professional ways to communicate with others.
Research shows that good management of conflict can lead to positive results for organizations. However, managed poorly, conflict can cause employees to quit, underperform, and/or cause more interpersonal problems with team performance.
Customer Service is one important way organizations can keep a competitive advantage in all industries. This training will provide information and tips that will help employees build better relationships with customers through superb Customer Service
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